Specialized agents for refills, intake, voice triage, adherence and post-discharge follow-up — running inside the PMS, EMR and care workflows you already use.
Trusted by hospital systems,
pharmacy chains and digital health partners
Five moments from production deployments — captured, not staged. Voice intake turning into a structured script. The reasoning step. The agent calling a patient back. Continuity care closing the loop.
Every script captured, reasoned about, and dispensed — with a pharmacist still in the loop.
OneDose is the operating layer for medication and continuity care. A coordinated fabric of specialized AI agents — voice, refill, intake, adherence, follow-up — all sharing one patient context and one audit log.
Hospitals deploy it for closed-loop medication management. Retail pharmacies deploy it to handle 70%+ of inbound work. Care teams deploy it to keep patients adherent long after they leave the facility.
Voice, fax/email, e-script, image, WhatsApp — every prescription enters one structured pipeline.
Agents validate dose, interactions, formulary and prior-auth before anything reaches your PMS.
Refills processed, follow-ups scheduled, claims submitted, patients tracked — end-to-end, not just suggested.
Voice, fax/email, e-script, image, WhatsApp, web — every prescription enters one structured pipeline.
Agents validate dose, interactions, formulary and prior-auth before anything reaches your PMS.
Refills, follow-ups, claims, appointment reminders — completed end-to-end, not just suggested.
Tracks every patient post-discharge: adherence, side-effects, escalation to a clinician on signal.
Drops into your PMS, EMR, IVR, ABDM and dispensing hardware. No rip-and-replace.
HIPAA, SOC 2 Type II, end-to-end encryption, full audit trail on every agent action.
Each agent has its own model stack, tools and guardrails — tuned for one job, evaluated against pharmacist-graded benchmarks, and supervised by a single orchestration layer.
Picks up every call, never holds a line.
A pharmacy tech that never sleeps.
Clean structured data from messy inputs.
Keeps patients on plan after they leave.
Closes the loop on every discharge.
Fights paperwork so you don’t have to.
Every patient gets a programmatic follow-up plan — voice, SMS, in-app — driven by their condition, prescription and risk profile. Care teams only see what matters, when it matters.
OneDose ingests the discharge summary, parses the prescription, schedules the next 30 days of follow-up touchpoints automatically.
Patient gets a call from the Voice agent confirming pickup, dose, schedule and side-effect awareness — in their preferred language.
Structured check-in via SMS or call. PROMs collected. Adherence score updated. Drift on any med flagged in real time.
Vitals reviewed if connected. Symptoms triaged. Care manager only paged on actual signal — no alert fatigue.
Refill window predicted before stockout. Re-admission risk scored. High-risk patients escalated with full context.
OneDose runs natively inside your pharmacy management system. Voice agents pick up inbound, refill agents work the queue, intake agents structure every script — your team handles the exceptions.
Refill status. Pickup times. Insurance and copay. Store hours. The agent verifies the patient against PMS in real time and routes anything clinical to a pharmacist.
Faxes/emails, e-scripts, photos, handwritten notes — the intake agent extracts, validates, and writes directly into your PMS with full provenance.
Native integrations with the systems you already use. Read/write, real-time, with row-level audit trails. No CSVs. No middleware shims.
Cloud-hosted. Plug in your phone tree and PMS credentials. Pilot in one location, scale to a fleet.
Closed-loop verification across prescribing → dispensing → administration.
Refills, hours, insurance, pickup — without ever putting a patient on hold.
Pharmacists review the exceptions; the agent handles the queue.
Hospitals run leaner with automated dispensing and inventory forecasting.
Aggregated from deployments across hospital systems, retail pharmacy chains and digital health partners.
Native, read/write integrations with the EMRs, PMS systems, IVRs and messaging channels you already use. Compliance and audit trails are not an afterthought — they ship with every agent.
“OneDose feels like hiring an entire shift of pharmacy techs and a care coordinator — except they never sleep, never miss a refill, and write everything back into our PMS. We took 50% of inbound calls off the queue in the first three weeks.”
“We retired three legacy bed-side trolleys in the first quarter.”
“Refill queue was always our bottleneck. It’s simply not anymore.”
“We finally have eyes on Day-7 and Day-30, not just discharge day.”
OneDose is the third healthcare platform from a team that has spent the last eight years shipping pharmacy and care infrastructure — at scale, in production, with real patients on the other end.
Three-time healthcare founder. Built and exited PharmaLlama (Flipkart, 2023). Scaled Lifcare into one of India’s first subscription pharmacies for chronic care. Currently building Med365 — the enterprise platform behind point-of-care, e-pharmacy and patient data.
OneDose is what happens when eight years of pharmacy ops meet agentic AI.
Founded India’s first subscription pharmacy for chronic patients. Scaled to 100K+ recurring patients before consolidation.
Bangalore-based digital pharmacy, acquihired by Flipkart in 2023 to anchor its e-pharmacy bet.
Press coverage of our journey across pharmacy and healthcare.
Yes. OneDose is HIPAA compliant and SOC 2 Type II certified. All PHI is encrypted in transit and at rest, with row-level audit logs on every agent action. We sign BAAs as standard.
Most pharmacies are live in 5–10 business days. We connect to your PMS, port the inbound number, and pilot at one location before rolling out to the rest of your fleet.
Native, read/write integrations with the major US and India PMS systems including PharmacyPlus, Marg, Logimed, RxOne and others. New integrations are typically delivered in 2–3 weeks.
Every agent runs with explicit guardrails. Clinical questions, low-confidence cases and edge scenarios are routed to a human pharmacist or care manager with full call context — never silently failed.
Yes. The continuity care suite manages day-1, day-7, day-14 and day-30 follow-ups, captures PROMs, scores adherence and re-admission risk, and escalates to a care manager only on real signal.
We price per pharmacy location for retail and per bed for hospitals, with volume tiers and an outcome-linked component. Talk to us for a tailored quote.
30 minutes on a live call. We’ll spin up the agents on a sample of your scripts and call flows and show you exactly what would change on day one.
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